Last Updated: February 8, 2026
Vox 9 Studios ("Vox9", "we", "us", or "our") operates the vox9.io website and audiobook publishing platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
We collect only what we need to provide our service: your email, the content you create, and payment information (processed securely by Stripe). We never sell your data. You can request deletion of your account and data at any time.
When you create an account, we collect:
When you use Vox9 as an author, we store:
We automatically collect:
For subscription payments:
We use the information we collect to:
Under UK GDPR, we are required to state the legal basis for processing your personal data:
| Purpose | Legal Basis |
|---|---|
| Account creation & service delivery | Contract — necessary to provide our service |
| Payment processing | Contract — necessary to process subscriptions |
| Security & fraud prevention | Legitimate interest — protecting our platform and users |
| Analytics & platform improvement | Legitimate interest — improving user experience |
| Email notifications (account-related) | Contract — service communications |
| Marketing emails (if any) | Consent — you can opt out at any time |
| Legal compliance | Legal obligation — required by law |
You can object to processing based on legitimate interest by contacting privacy@vox9.io.
We share your information with the following service providers who help us operate Vox9:
| Service | Purpose | Data Shared |
|---|---|---|
| Supabase | Authentication & Database | Email, account data, content metadata |
| ElevenLabs | AI Voice Generation | Text content for audio conversion |
| Stripe | Payment Processing | Email, payment card details, billing address |
| Amazon Web Services (S3) | File Storage | Audio files, images, captions |
| Resend | Email Delivery | Email address, notification content |
| Google Analytics | Website Analytics | IP address (anonymized), pages visited, device info, referral source |
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of Vox9, our users, or others.
We retain your data for as long as your account is active. Your content remains on our platform until you delete it.
When you delete your account:
You can also request account and data deletion by emailing privacy@vox9.io. Deletion requests submitted by email will be processed within 5 working days.
Accounts inactive for more than 24 months may be flagged for deletion. We will notify you by email before taking any action.
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:
You can request a copy of all personal data we hold about you. Contact us at privacy@vox9.io.
You can update your account information at any time through your profile settings.
You can delete your account and all associated data through your account settings, or by emailing privacy@vox9.io. Email requests will be processed within 5 working days. Some data may be retained for legal compliance.
You can download your content (text, audio files) from your dashboard at any time.
You can opt out of non-essential communications. You cannot opt out of critical account notifications.
California residents have additional rights including:
We implement appropriate technical and organizational measures to protect your data:
While we strive to protect your data, no method of transmission over the Internet is 100% secure. Please use a strong, unique password and keep your login credentials safe.
Vox9 uses minimal cookies and browser storage:
The following third parties may set cookies when you use our service:
We use Google Analytics to understand how visitors interact with our website. This helps us improve the user experience. Google Analytics collects:
We do not use advertising cookies or share analytics data with third parties for marketing purposes.
Vox9 is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at privacy@vox9.io.
Users must be at least 18 years old to create author accounts and upload content.
Your data may be processed in countries outside your residence, including:
Where your data is transferred outside the UK, we ensure appropriate safeguards are in place as required by UK GDPR, including Standard Contractual Clauses and adequacy decisions recognised by the UK government.
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Your continued use of Vox9 after changes constitutes acceptance of the updated policy.
For any questions or concerns about this Privacy Policy or your personal data:
Email: privacy@vox9.io
General Support: support@vox9.io
Data Protection Requests: We aim to respond within 30 days.
For data protection matters, contact: privacy@vox9.io
We are not required to appoint a Data Protection Officer under UK GDPR due to our size and nature of processing, but we take data protection seriously and will respond to all inquiries within 30 days.
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection:
We would appreciate the chance to address your concerns before you approach the ICO, so please contact us first.
Vox 9 Studios
704 London Road
Cheam, Sutton
England, SM3 9BY
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